Q: Where is the Conference taking place?
A: The Conference will take place at Meliá Avenida América in Madrid. For more information on the venue please visit the hotel website.
Q: How do I get from the Airport to the Conference Venue?
A: For updated and detailed information on public transportation please visit the official airports' websites:
Adolfo Suárez Madrid–Barajas Airport
Cuatro Vientos Airport
Q: Can you please send me details of public transport? Do you have a map of the city or area surrounding the venue?
A: For up-to-date tourist information including public transport information and maps, please visit the city's official website for more information (https://www.esmadrid.com)
Q: How can I find out information about hotels and their rates for the conference?
A: Kenes Group is offering conference participants specially reduced rates at the conference venue hotel Meliá Avenida América. Information, location and rates are available on the hotel accommodation page.
Q: How can I book my room and should I pay in advance?
A: In order to book a room, please click here to book online. Please note that full payment is required upon booking.
Q: Will I receive a hotel confirmation?
A: Yes. A detailed confirmation will be sent to you by email as soon as the booking is confirmed and the payment is received.
Q: Can I book a hotel room without registering for the conference?
A: Hotel accommodation at our preferiantial rates is available only for registered participants.
Q: How can I book rooms for a group?
A: For group booking please contact us. Different payment and cancellation conditions apply.
Q: How do I apply for a visa?
A: Visa regulations depend on your nationality and country of origin. We suggest you contact your local Consulate for full and official instructions on the specific visa regulations and application procedure that apply to you.
Q: Where can I get a Conference invitation letter so that I can apply for a visa?
A: Invitation letters for visa purposes are available only to registered participants. The option to request an invitation letter is available within the registration process. At the end of the registration process you will be able to generate an invitation letter, and you will also receive a confirmation email with a link to the invitation letter.
Q: Is it possible to send an official invitation letter directly to my Consulate?
A: Unfortunately, we are unable to send invitation letters directly to consulates. Invitation letters are prepared solely for individuals and are mailed directly to them.
Q: How do I register for the congress?
A: In order to register for the conference, please register online.
Q: How can I pay the registration fee?
A: Payment of registration fees can be made by credit card or bank transfer. For full details please click here.
Q: Can I receive an invoice under the sponsoring Company/Hospital's name?
A: Yes. If you require an invoice to be issued to the sponsoring company, please note these details in the registration form under the Invoice address section.
Q: Can I register for the conference without paying?
A: Yes, but your registration will be confirmed only when full payment is received.
Q: Can I register before the early fee deadline and pay later?
A: In order to benefit from the early fee registration discount, payment must be received before the deadline.
Q: Can I register onsite?
A: Yes. Onsite registration is available during the conference days. Onsite fees will apply.
Q: What does my registration fee include?
A: For full detailed entitlements, please check the registration page.
Q: Will I receive a confirmation letter after I have finished registering?
A: Yes. A detailed confirmation letter and receipt will be sent to you by email as soon as payment is received and registration is completed. You may use this confirmation for visa application purposes.